Frequently Asked Questions
About Product
Q: Are your products brand-new?
A: Yes, please rest assured that all products we sell are brand new, original and sealed in retail box.
Q: Are you selling UK version of products?
A: We are selling UK version/ international version of products that both can be used in UK. The product hardware itself has no difference and if there is a 2-pin EU plug, we will also provide a free 3-pin UK adapter.
Q: Are your phones unlocked?
A: Yes, the devices are fully unlocked. The mobiles support most of the usual cellular frequency bands, please double-check your local cellular frequency bands to ensure that the model is compatible with local mobile networks.
About Order/Payment
Q: Best Price Guarantee
A: If you found a better price on any online retailer in the UK, you could exercise your rights to be compensated. Please let us know by email ([email protected]) and provide the link of the lower price website. We will compare and offer you a coupon to offset this.
Q: It seems that you only take payment from PayPal. Can I pay by credit card?
A: Yes, here is the instruction for credit card payment.
When you go to “Shopping Cart - Place order'” page, you'll see a yellow indication of “PayPal check out button”. Press the yellow button and you'll be redirected to our checkout page. You can choose to pay by either a debit or credit card as an option there. Please click the link >Payment Methods< to find out more.
Q: Can I pay my order by instalment?
A: We are sorry to inform you that we currently do not accept such a payment method.
Q: How can I cancel my order?
A: Please contact our customer service as soon as possible: [email protected]
Q: I have placed my order, but I noticed the address is incorrect.
A: Please email us with your Order ID, the address that needs to be changed and the reason for the change. Please note that we can only notify the courier of the change. For the security reason, we cannot change it directly.
Q: I have emailed you with an enquiry but have not received a reply.
A: Our customer services reply to your enquiry within 24 hours. In the event you do not receive a reply within such time, please check your spam mail or add us to your exclusion list and email us again.
About Delivery
Q: I live close to you. Can I pick up the product directly?
A: Currently, pick-up service is unavailable.
Q: When can I receive my products?
A: Our standard delivery is 6-8 working days. If you are in a hurry, we suggest that you should choose our rush order. It is noted that any rush order will be treated as a special case and you will be charged with an additional fee of £20. You can receive your product(s) within 4-6 working days.
Q: Where do you dispatch your products?
A: We dispatch all of our parcels from our warehouse in Birmingham.
Q: Would I need to pay customs fees?
A: No. All prices shown on our website are the final delivered prices.
About Return
Q: What is your return policy?
A: We have a dedicated page where you can find our simple return policy and 30-day money-back guarantee terms. Please check out here.
If you have any questions, feel free to contact us via our email: [email protected], thank you!
